Retour & Refund Policy
At Ashbury Attire, we aim to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Conditions
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You may return your item(s) within 14 days of delivery.
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Returned products must be:
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Unused, undamaged, and in their original condition.
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In their original packaging with all labels attached.
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Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
To initiate a return, contact our support team at info@ashburyattire.com. We will provide you with the return address and instructions.
2. Non-Returnable Items
The following products cannot be returned:
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Items that are worn, washed, or damaged after delivery.
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Custom-made or personalized products.
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Items marked as "final sale" or "non-returnable."
3. Refund Process
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Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days and credited back to your original payment method.
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Please note that original shipping fees (if any) are non-refundable.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with:
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Your order number.
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Clear photos showing the defect or damage.
We will provide a replacement or full refund at no additional cost.
5. Order Cancellations
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Orders can only be cancelled within 24 hours of purchase.
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After 24 hours, your order will be processed and shipped, and cancellations will no longer be possible.
6. Contact Information
Email: info@ashburyattire.nl
Phone: +44 77 27 18 22 91
Company name: Vasilius Ecom Limited
Company number: 77895412
Adress: Suite C, Level, 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Business Hours:
Mon–Sat: 08:00 – 20:00
Sunday: Closed (GMT) Greenwich Mean Time (London
