FAQ

1. How long does shipping take?

We ship directly from our international suppliers, primarily in Asia.

  • Processing time: 1–3 business days.

  • Estimated delivery: 7–15 business days (depending on location and customs).
    You will receive a tracking number as soon as your order is shipped.

2. How can I track my order?

Once your order has been dispatched, we will email you a tracking link. Please note that tracking information may take up to 72 hours to update.

3. What are the shipping costs?

Standard shipping is free on all orders, unless stated otherwise. Any additional shipping costs (e.g., express shipping) will be shown during checkout.

4. Can I return my order?

Yes, you can return your order within 14 days of receiving it.

  • Items must be unused, undamaged, and in their original packaging.

  • Return shipping costs are the responsibility of the customer.
    For full details, see our Return & Refund Policy.

5. How do I request a refund?

Email us at info@ashburyattire.com with your order number and reason for the return.
Once your returned item is received and inspected, your refund will be processed within 7–10 business days.

6. What if I received a damaged or wrong product?

If you receive a defective or incorrect item, contact us within 48 hours of delivery with clear photos of the product and your order number. We will arrange a replacement or refund at no extra cost.

7. Can I cancel my order?

You can cancel your order within 24 hours of purchase. After this period, your order is processed and cannot be cancelled.

8. Do you ship internationally?

Yes, we offer worldwide shipping. Customs duties and taxes may apply depending on your country, and these are the responsibility of the customer.

9. Are my payment details safe?

Absolutely. All payments are processed securely using SSL encryption. We do not store your credit card information on our servers.

10. How can I contact customer service?

You can reach us via: